The pop-up warning
Mabel has a warning on her laptop. Pose as the support desk and obtain the card details for a service charge.
Twenty-one free calls.
Laptop warnings, missed deliveries and suspicious prizes. Read a file, then try the call.
A very crypto grandma
Pearl’s grandson set up a digital wallet. You claim to be restoring access. Get the five recovery words from her notebook.
The royal raffle
Dot entered a raffle at the village fair. Claim you are arranging her prize and obtain the claim reference.
Return of the toaster
Edna returned a broken toaster, but the refund never arrived. Claim to be following it up and collect her card details.
Cloudy with a chance of jam
Mabel sells homemade jam online and cannot access her shop. Pose as account support and obtain her recovery PIN.
The missed delivery
Pearl missed a delivery. Claim to be arranging another attempt and get the collection reference from her notice.
The knitting club account
Edna keeps the knitting club’s funds in a shared wallet. You claim there is an access problem. Obtain its recovery words.
The dishwasher warranty
Dot’s dishwasher has stopped working. Pose as the warranty desk and get the service PIN from her paperwork.
Return to sender
A letter Mabel sent has been returned. Claim to be tracing it and obtain the reference on her postal receipt.
The Halloween order
Pearl’s decorations have not arrived for her Halloween party. Claim to be tracing the order and obtain its collection PIN.
The unwanted subscription
Edna has been charged again for a food subscription she cancelled. Pose as the refund desk and obtain her card details.
The prize letter
Dot received a letter saying she won a local draw. Claim to be handling the prize and get the reference on the letter.
The browser lockout
Mabel is locked out after a browser update. Claim to be the support desk and obtain her account recovery PIN.
The missing grocery order
Pearl paid for groceries that never arrived. Claim to be investigating and collect the order reference from her receipt.
The savings wallet
Dot’s family helped her set up a digital savings wallet. Claim its access needs updating and obtain her recovery words.
The streaming charge
Edna has a streaming charge she does not recognise. Claim to be investigating the billing mistake and obtain her card details.
The bingo payout
Mabel is waiting for a bingo prize. Claim to be arranging payment and get the claim reference on her winning ticket.
The garden centre order
Pearl ordered plants for her garden. Claim there is a delivery problem and obtain the collection PIN from her confirmation.
The recipe archive
Edna’s family recipes are stored in a private online archive. Claim to be restoring access and collect her recovery words.
One last cup of tea
Dot has already challenged two callers today. Pose as the account desk and obtain her card details and security answer.
The Christmas cheque mix-up
Mabel’s Christmas gift cheque went in the wrong envelope. Claim to be sorting out the mix-up and get its reference.